At JE Global Group, we value your satisfaction and strive to provide an exceptional experience with our products and services. Please read our cancellation and refund policy carefully to understand the terms applicable to your purchase.
Cancellations
- Order Cancellations
- You can cancel your order within [specific timeframe, e.g., 24 hours] of placing it, provided it has not yet been shipped or processed.
- To cancel your order, please contact us at [email/contact form link] with your order details.
- Service Cancellations
- For service-related bookings, cancellations must be requested at least [specific timeframe, e.g., 48 hours] before the scheduled service time.
- Any cancellation requests after this period may incur a cancellation fee of [amount or percentage].
Refunds
- Eligibility for Refunds
- Refunds are issued only for orders or services canceled within the permissible timeframe.
- Products must be returned in their original condition, unused, and with all original packaging and tags intact to qualify for a refund.
- Refund Process
- Once your cancellation or return request is approved, refunds will be processed within [specific timeframe, e.g., 7–10 business days].
- Refunds will be issued to the original payment method used for the purchase.
- Non-Refundable Items/Services
- [Specify non-refundable items or services, e.g., personalized/customized items, subscription services after commencement, etc.]
Late or Missing Refunds
- If you haven’t received a refund after the specified timeframe, please:
- Check your bank account.
- Contact your credit card provider, as there may be a processing delay.
- Contact us at jenterprises84@gmail.comfor assistance.